IT Service Operations Analyst (m/f/d)

Randstad Wien

Berufsfeld
Technik

Position
Vollzeit

Jetzt bewerben

IT Service Operations Analyst (m/f/d), Randstad Wien

Our client is a renowned, international top-tier company known for its stability and modern standards, offering a dynamic and multicultural work environment in the heart of Vienna.

Benefits

A secure, long-term full-time position within a globally connected IT cluster covering Austria, the Baltics, and Scandinavia.
An attractive and diverse workplace spanning two premium Vienna locations (3rd and 16th district), bridging classic office spaces with advanced laboratory environments.
Active involvement in both local and global IT projects, offering excellent opportunities to expand your professional horizons.
Ideal framework to deepen your expertise, with great corporate support for obtaining valuable industry certifications (e.g., ITIL or Microsoft).
Direct cooperation with a specialized local Lab-IT team and clear, structured regional reporting lines for smooth daily operations.

Responsibilities

Reliable processing, prioritization, and resolution of IT service requests and incidents utilizing the internal ticketing system (ServiceNow).
Conducting daily walkthroughs of office and meeting room areas to check hardware functionality and resolve issues before users report them.
Providing hands-on hardware/software troubleshooting, network connectivity support, and Mobile Device Management (MDM) for standard workplace infrastructure.
Taking ownership of preparing, installing, replacing, and managing the asset inventory of laptops, desktops, tablets, and mobile phones for joiners and leavers.
Delivering simple user training sessions (1:1, small groups, or via email) and creating clear, structured technical documentation.

Requirements

A completed IT education or equivalent practical experience, ideally with 3+ years of professional experience in an international corporate environment.
Deep hands-on knowledge of Windows OS and the Microsoft 365 ecosystem (including Teams, SharePoint Online, OneDrive) as well as modern meeting room equipment.
Good understanding of ITIL frameworks and structured service desk processes (experience with ServiceNow or similar tools is a major plus).
Professional fluency in both German and English (written and spoken).
A proactive, highly customer-oriented mindset with strong prioritization skills and full commitment to a 100% on-site work model in Vienna.

For this position, a minimum salary of at least € 3,267.- gross per month applies (based on a full-time employment of 38.5 hours per week).

Jetzt bewerben