Are you eager to find the solutions for our customer's problems? Our team in the area of Customer Quality Service takes care of customer complaints from the automotive industry. We are looking for support inform of a Complaint Manager Automotive, who acts as the interface between customers, products, product development, failure analysis, and our front- and back-end production. Do you want to work in a highly innovative product environment on a global level? Then this is the perfect chance for you!

In your new role you will:

• Be responsible for processing the incoming customer complaints end-to-end for products and customers in the automotive industry
• Develop corresponding problem verifications and define the necessary analysis steps - you support the colleagues of our global production sites in problem solving
• Ensure that 8D method is applied and handle the 8D report generation for our customers
• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes
• Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction

This position is limited to 24 months.

You are a problem solver and like to get to the bottom of things. Customer contact does not make you break a sweat; on the contrary, yourpositive attitude enables you to master even tricky situations andcreate added value for both our customers and Infineon. You do not see aproblem in a complaint but a challenge and a chance to prove your problem-solving skills. With your way of communicating, you skillfully manage and motivate your interfaces while always keeping an eye on thebig picture.

You are best equipped for this task if you have:

• A degree (Bachelor/Master)in Electrical Engineering, Physics, Material Science, Microsystems Technology or acomparable field and the associated technical understanding
• At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
• Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
• Solid knowledge of 8D method and problem solving tools (e.g. 5-Why, Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
• The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
• Excellent English language skills

We offer competitive salaries and additional benefits based on your performance, experience and qualification. The employment is in accordance with the collective salary and wage agreement for employees of the electrical and electronics industry, employment group G (). The monthly salary is paid 14 times p.a. We offer a higher compensation depending on your expertise and skills.

Contact:
Martin Gabernig, LinkedIn

for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
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- Automotive (ATV) shapes the future of mobility with microelectronics enabling clean, safe, and smart cars -

Our semiconductors are essential for supporting the automotive megatrends: electromobility, automated driving, connectivity, and advanced security. They link the real and the digital world, driving the ever-advancing pace of automotive digitalization. Infineon ATV is the number one semiconductor partner in the fast-changing automotive world, based on our system knowledge and our passion for innovation and quality.

Click here for more information about working at ATV with interesting employee and management insights and an overview with more

At Infineon in Villach you shape the technologies of tomorrow and work in an international environment with more than 4700 colleagues from over 70 nations. Your personal contribution will be valued and appreciated as the cornerstones of our success. And all that in beautiful surroundings which guarantee a high quality of life.

The City of Villach is located in the center of Carinthia, Austria's southernmost province, in close proximity to the Italian and Slovenian border. Living in Austria has many social, health-care-related and economic perks. The country's social and health care system is among the best in the world and for decades numerous international surveys have singled out Austria as a particularly safe and wealthy country with a high quality of life. Villach itself benefits from its status as a "small town", offering everyday living at affordable prices in an outstanding setting.

Find out what you like most about Villach and join us:

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills. Learn more about our various contact channels.
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