ITSM Specialist (Administration & Architecture)

AT&S Austria Technologie & Systemtechnik AG

Berufsfeld
Technik

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ITSM Specialist (Administration & Architecture), AT&S Austria Technologie & Systemtechnik AG

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Corporate IT Team at the Headquarters in Leoben, Austria, we are looking for a passionate

ITSM Specialist (Administration & Architecture)

The ITSM Specialist plays a key role in ensuring the stability, scalability, and continuous improvement of the ticketing platform. This position is responsible for maintaining core system functionality, implementing enhancements, and supporting the integration of new modules in alignment with industry best practices. The administrator also contributes to the development and execution of service management processes, particularly those related to technical services. Depending on the focus area, the position emphasizes either platform/infrastructure administration or end-user-oriented configuration and process support.

Aufgaben

Administer and configure core ticketing tool functionalities
Develop and maintain workflows, business rules, UI policies, script includes, and other platform components
Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution
Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices
Collaborate with cross-functional teams to implement new features and improve existing processes
Troubleshoot and resolve technical issues within the ServiceNow environment
Document configurations, processes, and changes for internal knowledge sharing

Profil

Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum of 4 years of experience in tool administration and development
Familiarity with ITIL processes and their implementation beneficial, with proven experience with ITSM tools (e.g., ServiceNow; Jira Service Management)
Good spoken and written language skills both in English and German
Intercultural competences due to international cooperation
Good communication, problem-solving, and interpersonal skills
Documentation skills - able to clearly summarize and document processes and validation results
Ability to understand end user needs and translate them into tool configurations and process improvements

Wir bieten

A meaningful role with opportunities for long-term growth in an international environment
Chance to actively contribute to AT&S' success and to create value
A structured and tailor-made onboarding program along with continual training opportunities
Modern company canteen with freshly prepared meals every day
Free parking spaces and available e-charging stations
Diverse health measures and a wide range of employee benefits

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