IT Infrastructure Support Engineer (d/m/f)

ams-OSRAM AG

Berufsfeld
Technik

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IT Infrastructure Support Engineer (d/m/f), ams-OSRAM AG

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. "Sense the power of light" - our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Aufgaben

Lead problem management efforts, including external moderation and team improvements
Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned
Oversee a specific cost center regarding forecasting, purchase orders, and bills
Ensure proper cost center separation and adherence to SLAs
Manage upgrades for Windows 11 clients and servers, including IT OT Server PM, Windows Server, and Linux Server
Oversee daily operations and serve as the main partner for local technical Services
Conduct regular status meetings infrastructure teams (local and global)
Collaborate with the global support team for service center transitions

Profil

Successfully completed studies in Informatics, Electronics or a comparable field
Proven experience in IT and OT solution Management
Familiarity with Windows and Linux server Management, IT Service Management (e.g. ITIL) and Service Now
Knowledge of cost center management and license management
Strong understanding of infrastructure management and technical Services
Excellent problem-solving and incident management skills
Ability to coordinate and manage multiple tasks and Projects
Strong communication and team collaboration skills
Fluent english language skills, german is an advantage

Wir bieten

We offer competitive salaries and additional benefits based on your performance, experience and qualification.

The employment is in accordance with the collective salary and wage agreement for employees of the electrical and electronics industry, employment group F ( ).
We offer a higher compensation depending on your expertise and skills.

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Jetzt bewerben